Restaurant waiter/waitress
To ensure maximum guest satisfaction by providing excellent food and beverage service in a competent and professional manner and to obtain maximum efficiency and productivity.
To always deliver a warm and hospitable approach towards your guests, consistent and honest service, striving to go above and beyond expectation.
Display a sound knowledge of all menu items, cooking technique and local products in an accurate and detailed manner.
Duties, Responsibilities and deliverables
- Have a thorough knowledge of all menu and wine list items, in order to be able to accurately advise guests.
- Maintain accurate knowledge of all food and beverage prices.
- Confidently make food and beverage recommendations to guests.
- Responsible for pre-service preparation.
- Ensure that the quality and presentation of food is served to the set standards. Any concerns must be reported to management.
- Be familiar with food and beverage service etiquette, serving all food and beverage in a professional manner and to the required standards.
- Attend to all guests requests immediately and report any service concerns to management.
- Polish all silverware, glassware and cutlery.
- Ensure that the liquor and licensing laws are followed and understand the correct procedures for handling intoxicated and underage guests.
- Provide all guests with efficient and friendly service, fulfilling guest's needs and ensuring standard of service is always maintained.
- Monitor and take action to ensure quality of beverage and service standards are met.
Key Qualifications and Skills
- Experience within the hospitality industry.
- Experience in MICROS system.
- Passionate about hospitality service.
- Demonstrated capability to multi task.
- Capability to connect with guests and provide a high level of service.
- Exceptional written and communication skills.
Workplace Expectations
- Be involved in the hotel's operation and keep up-to-date with any events, new concepts and work methods.
- Be familiar with and adhere to all guidelines in Jackalope Colleague Handbook.
- Act professionally and efficiently when performing all tasks.
- Demonstrate compliance with Health & Safety requirements in the workplace.
- Maintain complete familiarity with safety, first aid and emergency procedures. Take the initiative to request further training if required.
- Demonstrate Jackalope values at all times to guests and fellow colleagues.
- Maintain a professional appearance at all times in accordance with the Grooming Policy.
- Being able to work rotating rosters and on public holidays.
- Being able to work in an active work environment.