Shopping

What Shipping Methods Are Available?

All deliveries are made via Australia Post’s Parcel Post Service

Do You Ship Internationally?

Delivery is limited to Australia

How Long Will It Take To Get My Package?

Australia Post’s delivery guidelines specify the following times:

Victoria deliveries
Metro: up to 2 business days
Country: up to 5 business days

Other states
Metro: up to 3-6 business days depending on destination points
Country: please allow more than 6 business days

Please note that there are network impacts and delivery delays owing to the Coronavirus pandemic.

Payment

What Payment Methods Are Accepted?

Any card bearing the Mastercard, Visa or American Express logo can be used.

Is Buying Online Safe?

Pin Payments takes several steps to prevent unauthorised disclosure or modification of sensitive information.

PCI Compliance
As a Level 1 Service Provider, our software, systems and procedures have been assessed and certified to the highest level of compliance provided by the PCI Data Security Standards.

Security Audits
Pin Payments’ Product and website are subject to periodic manual and automated security audits. Audits are conducted internally as well as by third parties.

Sensitive Information Storage
Credit card information is encrypted and stored in a system completely isolated from Pin Payments. At no time is unencrypted card data stored on disk either inside Pin Payments’ system or in the card storage system. Internally card information is referenced only through the use of a token. The token is not derived from card information in any way.

SSL
All requests to our website and API are forced to use HTTPS to ensure encrypted communications.

Hosted fields
Hosted Fields provides a library to outsource your acceptance of credit card payments to minimize your PCI requirements, while integrating seamlessly with your existing pages and styles. Using Hosted Fields allows a website to accept payments without ever handling credit card data.

Orders & Returns

How Can I Return a Product?

We hope you’re delighted with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 28 days. You will then have a further 14 days following your request to return unsuitable items.

How Do I Track My Order?

Once dispatched, we will send you an Australia Post tracking number. You can also request assistance tracking your delivery by contacting hello@jackalopehotels.com

Do I need an account to place an order?

We don not require you to set up an account to place an order through our store.

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